For distance orders and better quality of service, the written and telephone communication with the manufacturer it is compulsory. With this way we prevent any possibility of wrong order. Each order is adapted to the requirements of the customer by phone and completed through email.
It is necessary that your order must be sent to the manufacturer by email, so there is written evidence of what exactly you want to order.
Each order must include:
- The code of the musical instrument (PGNxxx)
- E-mail contact
- Name and surname of the buyer
- Mailing address
- Shipping country
Then the manufacturer will contact with you and the shipping cost and the first invoice will be send to you electronically. The first invoice will include only the amount of the advance payment. This amount is always the 1/3 of the total amount of the instrument, including the VAT amount attributable to.
This you will be able to pay it through the money transfer to the account details that will be listed on this invoice.
With this simple procedure your order is completed. Then the manufacturer will begin the construction of your instrument. For the completion of the construction, the period up to two months is required.
Then the second invoice will be sent to you electronically, for which the payment of the remaining amount must be done. This you will be able to pay it through the money transfer to the account details that will be listed on this invoice.
With the payment (payoff) of the instrument and within two days, the manufacturer will post the instrument in the address you have provided in the order form.