For the proper customer service, the workshop predetermines certain terms and conditions applicable to each purchase. It is important to clarify all cases that may create misunderstandings in order to achieve the best possible cooperation.

  • With every purchase, the manufacturer offers preset time guarantee for each instrument as well as five «free service» for the first two years from date of purchase.
  • The workshop does not accept exchanges of second-hand, deteriorated or damaged instrument with a new one in any case.
  • For each «custom order», which is not included in Bouzoukicy models, offered by the workshop, the client is obligated to buy the instrument in each case.